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- Handsworth Institute
Last updated: September 12, 2026
These Terms and Conditions ("Terms") govern your access to and use of skillupzm.com and the courses and services offered on it (the "Services"), operated by SkillUp ("SkillUp", "we", "us", "our"), based in Lusaka, Zambia. By creating an account or using the Services, you agree to these Terms. If you do not agree, please do not use the Services.
SkillUp is a learning platform provider. We are not ourselves an accredited education institution. Every course published on SkillUp is developed, quality assured and certified by our academic partner, Handsworth Institute. References in these Terms to "courses" mean the online course content made available through the Services under that arrangement.
You must provide accurate information when creating an account and keep it up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must be at least 18 years old to create an account. Notify us immediately at support@skillupzm.com if you suspect unauthorised use of your account.
When you enrol in a course, you are granted a personal, non-transferable licence to access that course's content for your own learning purposes. Course access may be time-limited, drip-fed (released in stages) or continuous, as indicated on the course page at the time of enrolment. You may not share your account, download and redistribute course materials, or resell access to any course.
Course prices are displayed in Zambian Kwacha (ZMW) and, where applicable, other supported currencies. Prices may change at any time, but a change will not affect a course you have already purchased. Payments are processed securely through our third-party payment providers (PayPal, Stripe, Flutterwave and/or Razorpay); SkillUp does not store your full card or mobile money account details.
Refund requests must be made within the first week (7 days) of enrolment and are processed within 5 business days of approval. Refund requests made after the first week, but within 30 days of enrolment, are eligible for a 50% refund of the amount paid. No refunds are issued after 30 days or once a certificate has been issued for that course. This section should be read together with our Refund Policy.
On successful completion of a course's requirements, a certificate is issued by Handsworth Institute through the SkillUp platform. Certificates are issued electronically to the email address on your account. SkillUp is responsible for the technical delivery of the certificate; questions about the recognition or accreditation of a specific certificate should be directed to Handsworth Institute via SkillUp support.
When using the Services you agree not to:
We may suspend or terminate accounts that violate these Terms.
All course content, text, video, graphics, logos and the SkillUp platform itself are owned by SkillUp and/or Handsworth Institute and are protected by copyright and other intellectual property laws. Except for the limited licence granted in Section 3, no part of the Services may be reproduced, distributed or used commercially without prior written consent.
If you submit a course rating, review, forum post or other content, you grant SkillUp a non-exclusive, royalty-free licence to display and use that content on the platform for the purpose of operating and promoting the Services. You are responsible for the content you post and confirm it does not violate any third party's rights.
The Services are provided "as is". While we work with Handsworth Institute to ensure course content is accurate and up to date, SkillUp does not guarantee that any course will result in a particular job outcome, promotion or qualification recognition by a specific employer or regulator. You should independently verify whether a certificate meets the requirements of your employer, regulator or further study provider.
To the maximum extent permitted by law, SkillUp will not be liable for any indirect, incidental or consequential damages arising from your use of, or inability to use, the Services. Our total liability for any claim relating to the Services is limited to the amount you paid for the course giving rise to the claim.
You may stop using the Services and close your account at any time by contacting support@skillupzm.com. We may suspend or terminate your access if you breach these Terms, without prejudice to any fees already earned or refund obligations under Section 5.
These Terms are governed by the laws of the Republic of Zambia. Any dispute arising from these Terms or the Services will be subject to the exclusive jurisdiction of the courts of Zambia.
We may update these Terms from time to time. Material changes will be posted on this page with a new "Last updated" date, and continued use of the Services after a change takes effect constitutes acceptance of the revised Terms.
SkillUp
8665 Kamloops Road, Lusaka, Zambia
Phone: +260 777 037 103
Email: support@skillupzm.com
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