Front Office Management

A visitor's first impression of an organisation is usually formed at the front desk, and this course prepares you to make that impression count. You will study professional front desk conduct, telephone and email etiquette, managing appointments and visitor flow, and handling enquiries and complaints calmly and effectively.

You will also cover the basic administrative tasks that typically sit with front office staff, such as record keeping and coordinating with other departments. It is designed for receptionists, front desk officers, hotel and clinic front office staff, and anyone in a client facing administrative role.